Privacy Event at American Bank Systems Affects Carson Bank Customers
Carson Bank of Mulvane, Kansas has advised its customers of a privacy event experienced by a third-party vendor that may have compromised some of its customers’ personal information.
Carson Bank uses electronic account administration software provided by a company named American Bank Systems (ABS). ABS notified Carson Bank that, on October 22, 2020, ABS discovered it was victimized by a cybercrime attack that infected some of its systems with malware and disrupted its operations. With the assistance of computer forensic specialists, ABS restored the functionality of its systems and investigated the incident.
ABS reported to Carson Bank that its investigation found that certain files it stored on the ABS network were accessed or acquired by the person or persons who committed the attack, and that some of these files contained personal information of Carson Bank customers. Therefore, Carson Bank notified all of its potentially affected customers for whom it had addresses about this incident and provided them with the information and services described below to help protect their information from misuse.
The information on ABS’s network believed to have been accessed or acquired by the unauthorized person or persons included customers’ name, address, bank account name and account number, and Social Security number or tax identification number. No credit card or debit card numbers were included in the accessed information. At no time was Carson Bank’s network accessed directly by the unauthorized person or persons who perpetrated the attack on ABS. At this time, neither ABS nor Carson Bank are aware of any identity theft or fraud as a result of this incident or have any indication that anyone’s personal information has been misused.
As an added precaution to help protect customers’ information from potential misuse, Carson Bank has arranged for ABS to offer identity theft monitoring and restoration services through TransUnion at no cost to those affected by the incident.
Those who believe they may have been affected by this incident may call the dedicated toll-free hotline at (855) 914-4705 for more information. Representatives are available between 8:00 am and 8:00 pm Central Time, Monday through Friday.
We take the security of our customers’ information seriously and have worked closely with ABS to ensure that it thoroughly investigated this incident and has taken steps to prevent this from happening again. We are very sorry for any inconvenience this incident has caused or may cause to anyone who has been affected.
Frank L. Carson, IV
President and CEO