Call Carson Bank, immediately, at (316)777-1171. If card is lost or stolen and Carson Bank is closed, dial (800)236-2442 and the processor will close your card. If your card is stolen and fraudulent transactions were run against your debit card, before the debit card was closed, contact Carson Bank and a Customer Service Representative will instruct you on the necessary steps to take.
Approximately 10 days. Your PIN number will arrive in about a week, then 3 or 4 days later, your card will arrive.
You can change your PIN number at any one of our Carson Bank ATM locations. Key in your existing PIN number then select the option to “Change Your PIN”. Key in your new PIN number and your number will be changed. If your spouse also has the same debit card number on their card, the PIN number will be changed on their card as well.
Too many invalid PIN number attempts (call Carson Bank to have invalid PIN number attempts reset), insufficient balance in your account, or the maximum daily purchase total has been reached ($300/day for ATM card, $500/day for Debit transactions and $3000/day for Credit transactions).
Yes, we do. Our ATM is located on the west side of the Downtown facility, along First Street.
Yes, our name changed July 1, 2008. As we grew and expanded beyond the borders of Mulvane, we wanted our name to be more universal. Nothing other than the bank’s name changed, especially, not the ownership, leadership, and values.
Transactions are not processed on weekends so Saturday and Monday transactions are processed as same day transactions. Because of this, funds will be available Tuesday morning. If Monday is a holiday, transactions will be processed on Tuesday evening and funds will be available Wednesday morning.
No; Online Banking and Online BillPay are free of charge; small fees may apply for business customers. Contact a customer service representative for details.
In order to transfer between accounts, online, the transfer relationships need to be set up. Please call Carson Bank at (316)777-1171 and we will be happy to set those relationships up for you.
To order checks, go to www.carsonbank.com and do NOT log into your account. From www.carsonbank.com, select “Personal Checking” on the upper left side. You will then see the “Order Checks Online” option. You will need to enter the bank routing number and your account number. If you have any further questions or need any assistance, please feel free to call.
Yes! If you are enrolled in our Online Banking system, you can change your delivery method, online, and receive online statements only, or you can receive both paper and online statements. Once you log in and get to your Accounts Overview screen, click on “Statements” on the left side of the screen. You will then see a link, “change your statement delivery method”. By each of your accounts, click the drop down menu to select the delivery method for your statements. Once you make your selection, please read the service agreement and disclosure, check the box to agree to the terms then click the Submit button. Your delivery method will then be changed. 
